Privacy Policy

1. Introduction

Welcome to SunnySprouts Playpark ("we," "our," or "us"). We are committed to protecting the privacy and security of our visitors, especially children and families who trust us with their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our website, or engage with our services.

As a children's amusement park operating in Canada, we take special care to comply with all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation. We understand the importance of protecting children's privacy and follow strict guidelines to ensure their safety and security.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Names, email addresses, phone numbers, and mailing addresses of parents/guardians
• Child Information: Child's name, age, and any relevant health or safety information provided by parents/guardians
• Payment Information: Credit card details, billing addresses, and transaction history
• Emergency Contact Information: Names and phone numbers of emergency contacts
• Special Requirements: Any dietary restrictions, allergies, or accessibility needs

Automatically Collected Information

When you visit our website or use our digital services, we may automatically collect:

• IP addresses and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and exit pages
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide our playground and recreational services, process bookings, and manage birthday parties or special events
• Safety and Security: To ensure the safety of all children and visitors, including emergency contact procedures and health-related accommodations
• Communication: To send booking confirmations, safety updates, promotional offers, and important facility announcements
• Payment Processing: To process payments, issue refunds, and maintain financial records
• Improvement of Services: To analyze usage patterns, gather feedback, and improve our facilities and programs
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, such as payment processors, booking systems, and maintenance services
• Emergency Situations: With emergency services, medical personnel, or parents/guardians in case of accidents or health emergencies
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets
• Consent: With your explicit consent for specific purposes

5. Children's Privacy Protection

We take special measures to protect children's privacy and comply with applicable children's privacy laws. We do not knowingly collect personal information directly from children under 13 years of age without parental consent. All information about children is collected from and with the consent of their parents or legal guardians.

• We require parental consent for all bookings and registrations involving children
• We do not use children's information for marketing purposes without explicit parental consent
• We limit the collection of children's information to what is necessary for safety and service delivery
• Parents have the right to review, update, or delete their child's information at any time

6. Data Security and Retention

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates to our systems
• Restricted access to personal information on a need-to-know basis
• Staff training on privacy and security best practices
• Secure disposal of personal information when no longer needed

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Booking information is typically retained for one year, while safety-related information may be kept longer for liability purposes.

7. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain uses of your information
• Portability: Request a copy of your information in a portable format
• Deletion: Request deletion of your information, subject to legal requirements
• Complaint: File a complaint with our privacy officer or relevant privacy authorities

To exercise any of these rights, please contact our Privacy Officer using the contact information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences, though some features of our website may not function properly if cookies are disabled.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or sending you a direct communication. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.

10. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please don't hesitate to contact us. We are committed to addressing your concerns promptly and transparently.